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IT Business Support

8taTech provides a fordable tech support to businesses of all sizes that are looking to stay up and
running. We have a lot of Tech experts who are just a call away to come and help you.

Plans include the following services and more:
Business Basic Plan

 

Monthly Cost
• Online Support (8am to 5pm, Mon - Fri)
• On - Site Support
• Device Supported ( Unlimited)

 

Business Premium Plan
• Monthly Cost
• Online Support
• On– Site Support
• Device Supported (Unlimited)
• Remote Monitoring

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New Computer Setup

Services Include
• Perform system updates
• Remove unwanted programs
• Help setup user accounts
• Test hardware and software functionality
• Optimize computer start-up
• Setup user profiles.

2

Virus Removal & Clean-up

Services Include
• Troubleshoot one computer
• Perform a full-system sweep for all viruses, spyware, and malware.
• Remove viruses, spyware, and malware if present
• Repair related OS issues
• Install supplied antivirus and antispyware software
• This service does not include data recovery/transfer services

3

Software install or uninstall

Services Include
• Ensure compatibility and install software
• Perform any necessary software updates
• Set up any relevant Shortcuts
• Uninstall unwanted software when applicable

4

Email or online Account Setup or Support

Services Include
• Troubleshooting or setup one active email account
• Configure account settings and features

5

OS (operating System) Install or Reinstall

Services Include
Install or Re-install on operating system on one computer (OS disc are required and will not be supplied)
• Ensure that all necessary drives have been installed
• Make Sure system is up to date
• Verify the system is up to date
• Verify the system is functioning properly

 

 NOTE: 8Tatech cannot provide operating system software but only use the software provided by you.

The list is not comprehensive as we support all issues you may have on your computer, laptop or iMac or MacBook.  If we cannot fix it, there is no charge. Check the T’s & C’s for repair services

IT overview

 

The IT overview is a session to look at all elements of your systems to highlight any IT issues with recommendations and work required towards development. If you require different support services not listed above, please call as we may support

• Depending on the nature of your request we may be able to  offer instant support through Hello 8ta Tech Now! Online assistance. An agent will create a secure connection to your computer and troubleshoot the issue right before your eyes.

6

Computer Repair

Our Computer Technician offers comprehensive computer repair services, including hardware and software problems, parts upgrades, and laptop repairs. We have the expertise and experience to identify and repair any issues you may be having with your device. Our team is dedicated to providing quality service and fast turnarounds to get your device back up and running in no time. With our full-service repairs, you can trust us to diagnose and repair any problems quickly and efficiently.

Repair Services

  • Power fault

  • Faulty sockets

  • Unresponsive systems

  • Hard drive or storage issues

  • Video problems

  • Overheating

  • All internal hardware supported

  • Most manufacturers and models supported

7

Laptop Repair

All of the main manufacturers of laptops are supported.  As these devices are mobile, these are susceptible to a different range of hardware issues.  There are some weak parts on a laptop making damage to components all too common.  Most components can be replaced.

Hardware Problems

  • Power faults

  • Socket damage

  • Cracked screens

  • Damaged hinges or case

  • Faulty keyboard or trackpad

  • Water damage

  • Mainboard issues


NOTE: Requesting additional services not in the original request while on-site will result in extra charges.
• Depending on the nature of your request we may be able to  offer instant support through Hello 8ta Tech Now! Online assistance. An agent will create a secure connection to your computer and troubleshoot the issue right before your eyes.

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